| - Frequently Asked Questions about Embroidered Promotional Wear
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- Q: Why do I have to pay to have the design for my Screen Printed shirt Embroidered on a different shirt?
- A: Embroidery machines need to follow a pattern to create a design. Embroidery machines do not read picture files. We can take your .gif, .jpg, .tif, Adobe Illustrator, Corel Draw or Photoshop design and use that for a template to create a stitching pattern. This is a special program exclusive to the embroidery industry. You will not find an embroidery digitizing program at your local computer store. None of the exsisting common programs will convert a picture file to an embroidery pattern. The whole process of creating an embroidery design is actually quite a complex work of art. Cost is dependant upon the detail and complexity of the design. Once we have your design we keep it on file indefinately. To learn more about the Embroidery Process, click here.
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- Ask about some of the other options we have available, like using ready made lettering styles and stock embroidery patterns. These options will save you from paying for a custom pattern to be made and we can make them look custom.
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- Q: Can you give me a ballpark price?
- A: Our company policy states that all quotations must be done in writing and saved on file for a period of 30 days. Employees may not give quotations over the phone without it being recorded on a quote sheet. Please understand, estimating the cost for custom jobs can be very tricky. There are a lot of variables when it comes to pricing so we need information from you before we can give an accurate price.
- 1. Embroidery is charged by the stitch count of the design so we need to see what your design looks like to be able to estimate stitch count.
- 2. Screen printing cost will depend on how many colours are in the design. It also helps if we can see the design you plan on using for screen prints.
- 3. Clothing prices depend on what clothing you choose. We sell over 11,000 different products and they are all different prices.
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- All these prices depend on quantity (how many you are going to buy). We sell just one if that is all you need but the prices get cheaper the more you buy. Have a look at our products pages to see the many products we sell, write down the style numbers of the products you want pricing on and send that along with your quote request and the picture of your logo or design. Feel free to ask us what products we recommend. We sell so many different products that it can be a bit overwhelming to make a choice yourself. We are here to help.
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- Q: After I place my order how long does it take?
- A: It takes about 2-3 weeks to get your order done after it has been confirmed and approved. At any one time that you place an order there are between 30 50 orders already in line to be done. Product decoration (embroidery and screen printing) is time consuming even with our high tech equipment. To be fair, we try to process all orders in the order they arrived. When you place an order you will be given an approximate date for delivery. Our normal procedure is to call customers when the order is complete and ready to be picked up or shipped out.
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- Q: Do you do rush orders?
- A: Yes. Please add 15% (minimum $15.00) to all rush orders needing to be processed within a week or before the next available time slot. Rush orders are subject to approval. Planning further ahead can diminish the need for rush orders. Keep in mind that it takes 2-3 weeks to put an order through. You may also want to try and avoid the busy times by ordering off-season. The busiest time of year is spring (April, May, June) and during the month of December. All orders in December will be processed on a first-come first-served basis. All rush orders will be payment up front or C.O.D. (Rush Order = Rush Payment).
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- Q: Can we supply our own product for you to embroider or silk screen?
- A: Yes. The garments we supply are made for the embroidery and silk screening industry. In many cases customers have brought product to us only to find they could have purchased it for less money here anyway. If you do happen to find a good deal somewhere else, go for it! We welcome customers to buy their own garments if they wish. Keep in mind, there are some styles of caps and jackets that are not well suited for embroidery. We can advise you on this if you consult with us before you make your purchase.
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- TMS Promotional Wear will not be responsible for defects in customers' own garments. Please check for correct sizing, proper colour and flaws prior to sending them to us. Customer supplied garments are subject to the industry standard 2% - 3% spoilage. TMS Promotional Wear is not responsible for replacement. There is a $20.00 surcharge on customer supplied garments.
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- Q: I have a garment with a logo already on it. Can you take out the stitching?
- A: We charge $45.00 per hour to remove stitching. Our minimum Charge is $10.00. Make sure it is worth doing first. Some fabrics like t-shirts or golf shirts are not worth the effort because they don’t cost a lot of money to replace and some fabrics, particularly nylon or melton jackets, easy to work with.
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- Bring your garment in so we can see if it's possible. We will do our best to accommodate you. Let Dan put his creativity to the test. Perhaps we can find another alternative.
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- Q: What is your return policy?
- A: If you feel something is wrong or merchandise is not up to standards you have a period of 30 days from the date on your invoice to inform us. TMS Promotional Wear will repair or replace products at our discretion. Refunds will not be issued on custom-made garments or decorated garments but Credits will be issued. TMS Promotional Wear makes every effort to ensure products are done correctly.
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- We inspect merchandise when it arrives for proper colour, sizes, and look for flaws. We never substitute for inferior merchandise. Customers are required to sign off on all artwork, order forms and you will always be informed if we need to sub an item for one of equal or greater value.
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- We guarantee all products to be free of defects and flaws. TMS Promotional Wear is not responsible for damage to garments due to customer neglect such as not following proper washing instructions. It is our first priority to ensure customer satisfaction.
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- To learn more about how TMS Promotional Wear and Products works with customers, click here to read the Guarantee.
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- Q: Do you take credit cards?
- A: Yes we accept Visa, MasterCard and Interac Direct Payment. Interac is only available in our showroom. Signature confirmation by Fax will be needed for orders taken over the phone. Be sure to have your 3 digit pin available. We do accept cash or cheques. Cheques from first time customers will need one week to clear the bank before any work will proceed. No post dated cheques.
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- We have thousands of products, many of which aren't on our site. If there is something specific you're looking for, ask us about it. Or if you see something you like on our site or have questions, email us now, or call us at 705-325-0540.
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